End User Computing – Be More Productive at a Reduced Cost

Your network is only as secure as your end points connected to it. Securing your endpoints is vital and keeping them updated with the right security firewall and patches is important. End-user computing (EUC) is one of the most significant phenomenons to occur in the IT in the last decade.

With the increasing use of IT, end consumers are becoming more demanding, requiring anytime, anywhere access from an ever-growing selection of applications and devices. The support services for end-user form a vital part of Infrastructure Management services and there is need to provide a one point solution for complete management of the computing environment, to secure and manage the end point that people are using from desktop/laptop/Mobile devices and net books, balanced by a dedicated service desk.

Collaborate with the Right Tools

To move businesses forward each person in the organization from customer service executive to CEO need the right tools to help these end users to work efficiently and collaborate effectively.With enterprises having large footprint across the world, with much diversified end user base one will need to deliver a predictive, highly optimized and standardized end-user computing experience.The right tools empower individuals to work efficiently and teams to collaborate effectively, so they can get more done, in less time, at a lower cost.You can boost productivity while protecting the data and the systems. The end point management solutions can help IT manage the lifecycle of endpoints automatically and keep everything secure, while making sure IT can meet the high service levels that the business demands.

Thus End-user Computing Management solution allows IT teams to:

* Provision & deploy desktops rapidly

* Manage workstation images

* Deliver virtualized applications to desktop and other mobile devices

There is a synergy between End User Computing services and other IT infrastructure domains, and thus there is need for services like Enterprise Help Desk, Centralized Desktop Management, Application Support and Project Support to its customers.

Enterprise Help Desk– IT Service Desk and integrated infrastructure and application operations support team should act as one single entity instead of silos which also leads to standardization across enterprise operations. Provides support for logging, tracking, Resolution and reporting of help desk incidents and service requests.

Centralized Desktop Management- Lowers operational costs and reduces security risk. Network traffic is greatly reduced because it now only needs to provide the changes.Whatever updates are implemented on the parent server can be recreated on to any number of virtual desktops in minutes, greatly simplifying deployment and patches.Backups become efficient and non-intrusive because only the user data is backed up.

Application Support– Application roll out, software distribution, automation, customization, repository building, image building and roll out, patch management ensuring interoperability, performance and availability of the enterprise application and its ecosystem.

The major advantages attribute to end user computing include:

* Increased productivity

* Provision user friendly systems

* Overcome application implementation problems

* Overcome shortage of qualified personnel’s

* Secure Network

With End User Computing solutions you can build the strongest possible boundary around your valuable IT assets without compromising user productivity and performance. Thus end user computing delivers a powerful and secure environment that meets quality, risk mitigation and cost objectives of the enterprise.

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IT outsourcing

Information security

Excellence in IT Infrastructure Outsourcing

If you looking to get better cost control over your IT infrastructure, system and application or you want to benefit from the changing needs of business or if you want only to improve the service quality, it is best to think about IT infrastructure outsourcing.

IT Infrastructure Outsourcinghas been an all or nothing approach to Infrastructure sourcing. Itbrings along with it big opportunities for today's businesses, but it also brings in big challenges. Businesses and end users are becoming very demanding wanting round the clock support, system mobility, flexibility to access information from anywhere and wanting new applications, all in a fast pace.

Apart from this increasing costs and retaining IT skills within the company can be difficult. New technologies require new training and sometimes new support software.Recruiting new skilled staff is also a challenge.

Need for IT Outsourcing

* Customer has become more demanding.

* Enhanced access to information.

* Security and integrity risk.

* Real time management of system performance.

* Global Mobility

Outsourcing IT infrastructure to professionally companies is productive many a times. Advantages of IT outsourcing are many.

Let’s discuss some here:

Focus on Core Competence– Your core competence is not IT. So whileyou focus on your core business, outsource the IT Infrastructure management to those whose expertise is just that i.e. IT Infrastructure. However, make sure that you choose the right outsourcing vendor matching your business needs.

CostOver Time– The cost ofout sourcing IT Infrastructure Management works out to be more cost effective, if all the factors like hiring specialized IT resource, staffing cost, attrition cost etc are all taken into account. You save from 20 -30% on overall cost of your IT infrastructure.

No Need for Hiring Specialized IT Resource– With technology on the roll, the need for various technology platforms and skill sets also keeps changing. Hiring IT resource for every platform can put a strain on the IT budget. Outsourcing IT solves these problems as providing the right resource is the problem of the outsourcing partner.Pooling resources from outsourcing can help optimize quality, efficiency, talent, and collaboration.

Service Level Agreements (SLAs)– Gain control over your work through Service Level Agreements (SLAs), so you always know what you're paying for. You gain real-time visibility into your infrastructure support system with the help of customized dashboards. You get latest technology and real-time insights to mitigate the risk factors associated with Distributed Agile Development

ITInfrastructure Monitoring and Management –Outsourcing ensures 99.9% uptime of your IT Infrastructure. Optimization of the existing IT Infrastructure ensures that you are able to serve your customer better gaining better return on investment (ROI) on your IT spend. Access to latest technology and real-time insights can mitigate the risk factors associated with distributed agile development.

Single Window Approach -A single window approach suffices your need for IT Infrastructure requirements spanning from Data Center management to end user computing to multi vendor management. This saves you time and effort in allocating services to a single vendor.

Before going in for IT outsourcing companies should factor in all possible costs and benefits arising out of their decision. All said and done, the project simply falls apart if it does not have a financial viability to it.

Other link - Managed security services

Service Desk

End User Computing – Be More Productive at a Reduced Cost

Your network is only as secure as your end points connected to it. Securing your endpoints is vital and keeping them updated with the right security firewall and patches is important. End-user computing (EUC) is one of the most significant phenomenons to occur in the IT in the last decade.

With the increasing use of IT, end consumers are becoming more demanding, requiring anytime, anywhere access from an ever-growing selection of applications and devices. The support services for end-user form a vital part of Infrastructure Management services and there is need to provide a one point solution for complete management of the computing environment, to secure and manage the end point that people are using from desktop/laptop/Mobile devices and netbooks, balanced by a dedicated service desk.  

Collaborate with the Right Tools

To move businesses forward each person in the organization from customer service executive to CEO need the right tools to help these end users to work efficiently and collaborate effectively. With enterprises having large footprint across the world, with much diversified end user base one will need to deliver a predictive, highly optimized and standardized end-user computing experience. The right tools empower individuals to work efficiently and teams to collaborate effectively, so they can get more done, in less time, at a lower cost. You can boost productivity while protecting the data and the systems. The endpoint management solutions can help IT manage the lifecycle of endpoints automatically and keep everything secure, while making sure IT can meet the high service levels that the business demands.

Thus End-user Computing Management solution allows IT teams to:

• Provision & deploy desktops rapidly
• Manage workstation images
• Deliver virtualized applications to desktop and other mobile devices

There is a synergy between End User Computing services and other IT infrastructure domains, and thus there is need for services like Enterprise Help Desk, Centralized Desktop Management, Application Support and Project Support to its customers.

Enterprise Help Desk –   IT Service Desk and integrated infrastructure and application operations support team should act as one single entity instead of silos which also leads to standardization across enterprise operations. Provides support for logging, tracking, Resolution and reporting of help desk incidents and service requests. 

Centralized Desktop Management - Lowers operational costs and reduces security risk. Network traffic is greatly reduced because it now only needs to provide the changes. Whatever updates are implemented on the parent server can be recreated on to any number of virtual desktops in minutes, greatly simplifying deployment and patches. Backups become efficient and non-intrusive because only the user data is backed up.

Application Support – Application roll out, software distribution, automation, customization, repository building, image building and roll out, patch management ensuring interoperability, performance and availability of the enterprise application and its ecosystem.

The major advantages attribute to end user computing include:

• Increased productivity
• Provision user friendly systems
• Overcome application implementation problems
• Overcome shortage of qualified personnel’s
• Secure Network

With End User Computing solutions you can build the strongest possible boundary around your valuable IT assets without compromising user productivity and performance. Thus end user computing delivers a powerful and secure environment that meets quality, risk mitigation and cost objectives of the enterprise.

Related Links: Managed network services

                           Information security