Showing posts with label ITIL service desk. Show all posts
Showing posts with label ITIL service desk. Show all posts

Thursday, April 12, 2012

Network Consulting Services: New Trends in Global Business Management

The advent of globalization and the demands from the customers for better facilities and technically high end products places vast responsibility on the management shoulders top of the line managers need to work out strategic methods for effective operations more so in a widely networked organization. However, in a technologically sound era, the management of networking services involves wide area communication devices, data storage mediums, tools and procedures, for a smooth functioning of networked systems. A network management is characterized by its faults, configuration, accounting, performance and security.

In the present business environment wherein there is a lot of dependency on the electronic data transfer and storage, data security over a globally wide network becomes a major concern. To maintain such a technological lifeline, needs the expertise of the network consulting service providers. With the expert help at hand, organizations can spring back quickly from issues such as network downtime, intrusions, disruption of service and can effectively manage the network to ensure high level of productivity and profit revenue. The managed network service providers' remains accountable for the functions and performance of the network.

The network consulting services provider being from an Information technology industry is well equipped with the knowledge of the various computer systems, server, storage devices, and networking equipments. the leaders in network consulting services, with their team of engineers with expertise in LAN/WAN design, network security, IP communications, business process development and technology implementation, offer services in the filed of Data center consulting services including migration , WAN consolidation and optimization, Network readiness and unified communication optimization services.

Further, since information security is also an issue that most of the technologically enabled organizations struggle with, choosing a network consulting service provider with expertise in the field of providing high level network security over bandwidths will prove beneficial for the global organization. These service providers with their expertise, understanding and analyzing skills offer customized solutions for routing, switching, security, wireless and Voice over IP. Such client specific solution helps both small and medium enterprises to expand their business to new markets while the large business houses can capitalize on market trends.

With expertise of having designed and developed secure networks customized as per client requirements, the service providers also manage virtual private networks in green datacenter environment. Besides providing bandwidth management, server networking, remote access configuration, net meeting, host connectivity they also offer a 24/7 support and online status check as a wholesome package, making network consulting services a new trend in the business world.

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Thursday, March 15, 2012

Striving to Build a Secure and Productive IT Environment

The IT infrastructure is a complex framework consisting of business process applications, LAN/WAN technologies, IP communications, security management, data center management and several other processes. A high level of expertise is required to combine the individual components amicably for production of optimized results. The IT environment has to be flexible and scalable to help your business achieve its objectives without affecting the costs and increasing the risks. The network has to be highly secured to avoid any adverse effects on your business.

It is advisable to employ proficient network consulting services as the best strategies are deployed that are in alignment with ITIL standards for delivering ecstatic performances. A competent network service provider provides you with enhanced data center consolidation and migration services without affecting the performance of the applications and alleviates your financial concerns. They provide an infrastructure that leverages integration and enhances the performance of the applications. They provide unified and optimized communication services. They facilitate remote and managed LAN and WAN processes as well as remote and managed IP/VoIP.

The network consulting service providers provide the best information security services with stringent compliance policies that have commendable capabilities to meet the information security needs of your business. They provide you with a robust and secure architecture that monitors online threats persistently. They deploy suitable models for vulnerability assessment and authentication management. The identity and access management services rendered address all the security issues effectively and ensure a risk-free environment. The framework can accommodate with all kinds of compliance frameworks without any conflicting situations.

The solutions provided by the network consulting service providers encourage system integration to make the environment secure and optimized. The disaster recovery services they provide helps in avoiding losses with prompt normal operations and minimal delays. The services that are provided are cloud based which helps your business to make some critical business decisions bearing fruitful outcomes.

The success of your business lies in the ability to manage your IT resources and processes optimally. In a highly competitive environment you need to implement constructive strategies that indicate towards a positive phase in the future. The existence of IT and its role in leveraging growth in business and increasing revenue earning potentials is undeniably strong. You need solutions that help in increasing the agility and transparency of your business and helps in determining the future of your business. Thus you need prolific solutions that help to provide a cost-effective, highly efficient and secure business environment.

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Thursday, March 8, 2012

Global sourcing needs of its customers through its Co-Sourcing model

The increase in the dependency levels of the business organizations on the information technology has made organizations ready to face the aggressive competitive markets. However, such increased dependency has moved IT from being a support function to a vital business factor in most industry segments. Further, to maintain their flexibility in IT functions organizations have taken the route of outsourcing most of the functions. The movement from the traditional support structure to the critical component of all business process has made it difficult for organizations to plan out their long-term budget, as one cannot always assess the cost of innovation.

Contemplating the problems arising from such situations, the leaders in the field of IT services have designed methods to fulfil the global sourcing needs of their customers through a process which would benefit both the clients as well as the service provider. Co-sourcing is a business practice wherein the external service provider in collaboration with the members of the client organization performs the service. This process earns an advantage over the outsourcing model in that it minimizes the risks linked with outsourcing, brings in transparency, control and clarity over the process co-sourced.

The Co-sourcing model of
 IT outsourcing which is based on a partnership between the customer and the service provider, offers the clients the flexibility in choosing the service delivery options ranging from asset light to cloud based services to business ready infrastructure to support SaaS platforms. Further, the co-sourcing partners are also well equipped to provide the clientele with setting up shared or dedicated delivery centers instead of opting for IT infrastructure outsourcing. Co-sourcing model can also include the process of outsourcing part of software development or software maintenance activities to an external organization, while some development in-house.

This would actually give both the organizations a better insight into the process. Based on the fundamental aspects of transparency, flexibility and value addition, the Co-Sourcing model with its striking difference from the traditional IT outsourcing one is today a vital part of the success oriented business strategies. This approach of IT outsourcing provides a number of benefits to the organizations. With an increased coverage and a decreased overhead cost, this process turns a fixed cost model into a variable cost one. Further, in a highly competitive business environment, this model helps customers provide global solutions with flexibility for capacity management and lesser load on employment liability.

Some of the co-sourcing models adapted by business houses are 
managed security services, Smart Service Desk Solutions, Virtual Support and Project Management Practice.
 
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Thursday, March 1, 2012

Datacenter Virtualization: Towards A Greener Computing Environment

The technological innovations, advent of cloud process and global business environment has together given rise to the concept of virtualization. Hence, organizations in their attempt to go green look forward to methods to enable virtualization across network, applications and systems.

Customers with their aspirations for a more technologically innovative environment demands that enterprises are ready with the best of the breed application and the related IT infrastructure. This has led to the development and deployment of data centers which cater the clients with top of the line infrastructure, networked with security features, updated software applications with anywhere anytime access. Dynamic market environments, competitive business objectives, the need for higher service levels and budgetary limitations have paved way for datacenter virtualization.

Virtualization of data centers includes a range of activities that are aimed at creating a virtualized computing environment. Implemented initially for better utilization of the available physical resources, the focus today is on developing data centers that are dynamic, agile with services-oriented architectures.  Gartner estimates that data centers are accountable for nearly 0.5% of all global carbon emissions. Further, with the growth in the demand for cloud solutions, will only see an increase in the amount of energy required to power data centers. Datacenter virtualization will not only facilitate significant savings on floor space and power, but also enable efficient sharing of server, storage and network resources while reducing operating expenses. It empowers the IT department with tools for resource scheduling, data protection, and disaster recovery.

Leading enterprises that provide data center hosting solutions work through a phased methodology to provide cost-effective green datacenter solutions, which would also lend sustainability to the business operations. As the first phase, these service providers assess energy usage and carbon footprint of the existing datacenter environment. Further, through Gap analysis and feasibility study, they work towards identification of transformational activities. With a detailed roadmap for green IT initiatives like procurement, optimisation, recycling and resource planning the service providers completes the design phase and enters the implementation phase wherein they implement specific technologies for datacenter virtualization and IT infrastructure management.


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Thursday, February 9, 2012

Need of End-to-End Solution to Ensure Information Security

Information security is defined as "The protection of information and information systems against unauthorized access or modification of information, whether in storage, processing, or transit, and against denial of service to authorized users. Information security includes those measures necessary to detect, document, and counter such threats." However, in today' corporate environment where companies and organizations need to exchange vital information among employees, suppliers, partners and customers, risk of data breaches and cyber attacks increases manifold. Apart from external attacks in the form of malware infections, phishing attacks, web application attacks and so on enterprises need to be wary of internal attacks by employees like unauthorized access to information, disgruntled employees, and password mismanagement.

 
Though financial implications are one of the greatest outcomes of cyber attacks, companies have to face other problems such as legal liabilities, bad reputation, reduced productivity, brand erosion, and customer loss. The following are shocking statistics of a recent IT security consulting survey conducted by Ponemon Research.

 
* Around 90% of businesses became victims to security breach at least once in the last year. More than half of the respondents faced two or more breaches in the last one year.
* The financial implications with regard to security breach came up to $500,000 and more for 41% of the respondents. The average cost of one data breach was $7.2 million and that of cyber attack was $6.4 million.

 
Today most companies and organizations depend on user names and passwords to protect their critical company information, employee details, financial transactions, client information and so on. However, in today's hacker-filled world this is not enough to provide the ultimate protection. What is actually needed is an end-to-end solution, which is exactly the solution suggested by 75% of the respondents in the same survey. However, apart from putting in place an effective strategy, companies and organizations must also need to take strict measures to execute it proactively.

 
Enterprises need to collaborate with eminent market players who have the capability to provide end-to-end spectrum of information security services and the ability to address information security life cycle need for enterprises from any industry vertical. What the enterprises need is a service desk provider who can provide financial, strategic and technical benefits by taking the organization to the desired state of the information security robustness.
However, enterprises need to consider some important factors before selecting a service provider. This includes service provider qualifications, capabilities, experience, and trustworthiness.


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Wednesday, November 16, 2011

Asset Management Solutions for Business Reinforcements

A business is largely dependent on IT assets such as hardware and software to pursue and achieve its long-term goals. A combination and collaboration between these assets is necessary to ensure the fulfillment of the goals. There is never an ideal situation where all the assets are compatible and a cohesive environment is fostered. Due to the changing dynamics the business has to constantly keep updating its processes with advanced assets that provide better scope for enjoying more enriching returns. The potential security risks looming in the vicinity are immense which calls for a proactive attitude and robust solutions that helps in establishing a vigilant and compliant environment.

The cloud computing model has proved to be a great advantage for businesses as it renders cost-efficient and effective asset management solutions. It provides capable asset discovery services and helps in creating and maintaining hardware and software libraries. It provides the best solutions for configuration management, software license management, procurement management, request and approval process management, contract management, supplier and vendor management, re-deployment and disposal management.

The cloud computing services are promptly furnished on-demand without any delays. The services are latest based on real-time reports thus giving the businesses an opportunity to make quick and critical decisions with the prospects of making decisive impacts. The businesses that employ the cloud computing model are guaranteed complete security with stringent and exacting security standards. An integrated infrastructure is deployed which encourages compatibility with all the existing business applications and network systems. The processes are simplified and easy to operate thus delivering a unique and enriching user experience.

A streamlined and automated IT outsourcing asset management process is deployed which leverages the help desk efficiency and delivers excellent performances. The users can easily search for solutions, create requests, report incidents and review the status of the submitted reports. The cloud computing model is also helpful during any accidental mishaps or unwarranted circumstances as it helps to restore the normal operations without wasting much time or causing any adverse effects on the business.

Asset management is an overwhelming challenge that can misguide the business processes. Errors cannot be afforded as every minute of the production process is precious. Carelessness or a negligent attitude can result in time-wasting methods that will yield no results. Cloud computing is the best option that helps businesses to move in the right direction steadily, securely and with a well-thought strategy. It is advisable to implement solutions that enhance efficiency and help in empowering the businesses.

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Thursday, October 20, 2011

The Significance of Green IT in the Data Center


Essentially green IT focuses on the use of Information Technology in an efficient manner that concentrates on energy savings. Going Green can be both environmentally responsible and cost efficient for the enterprise. A successful green initiative not only increases the availability of IT infrastructure but also helps reduce costs for the enterprise. True green IT focuses on reducing the carbon footprint and goes further to educate and engage the community in the ways of green computing to give back to the community and the environment. It can also be a platform to bring in a new level of discipline in IT provisioning and management. Green IT has tremendous significance, whether you're looking at specific practices from power management to virtualization or taking a top-level look at corporate sustainability goals.

The Green Data Center
Data centers represent the starting point for green IT initiatives in most companies. Data centers are found in nearly every sector of the economy, including financial services, media, high-tech, universities, and government institutions. An efficient, well-designed datacenter is important for every organization as it can reduce down-time, enhance output and reduce operation and maintenance costs. Perhaps the biggest benefit is that a properly maintained datacenter can save significant capital expenditures by eliminating the need for upgrades.

The key aspect to achieving a Green Data Center is power management. A green data center is a repository for the storage, management, and dissemination of data in which the mechanical, lighting, electrical, and computer systems are designed for maximum energy efficiency and minimum environmental impact. As companies spend the same on cooling in the data centre as they do on electronics, there is a need to optimize and take the green initiative. Among the other widely reported practices, companies are using to green their IT departments are power management and the adoption of cloud computing services, or Software-as-a-Service (SaaS) projects. Looking at more long term solutions, the data center footprints can be transformed more sustainable strategies like consolidation and virtualization.

Is virtualization the answer?
By virtualizing, a single piece of hardware functions as multiple pieces. Different user interfaces isolate portions of the hardware, and make each one operate as a separate entity. In data centers, installing virtual infrastructure allows more operating systems and applications to run on fewer servers, which reduces overall energy use and cooling requirements. Virtualization will be the highest-impact trend changing infrastructure and operations through 2012, according to Gartner, as it has the potential to play a much larger role in the quest towards Green Information Technology (IT).

Data center managers will not replace their existing management tools and vendors will have to work to cover more platforms and help customers manage heterogeneous environments. An enterprise must look at all the aspects of the environmental impact to achieve energy efficient and clean IT.

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Wednesday, October 12, 2011

Essential Aspects to Achieve Green IT


It is said that India has the potential to come up as the center for datacenter hosting services for close by markets. However, the biggest challenge lies in the shortage of energy supplies in the country. Mulling over on the scenario, Gartner recommends that Indian companies should now adopt the concept of Green IT and move towards IT transformation such as virtualization and other innovative technologies.
Research and reports highlights the potential of the Indian datacenter capacity. As per the Gartner projections, the overall datacenter capacity would reach to approximately 5.1 million square feet by 2012. This capacity is expected to increase in the next two years, with hosted as well as captive data centers flourishing at comparable charges. It is a fact that IT has remained unsustainable for quiet some time. There are massive data centers that feed on electricity and cases where numerous computers burn up the processor power while carrying background methods. All this leads to piles of documents and mails that are unnecessarily printed off but hardly read.
Factors such as these are paramount enough to opt in for a Green ITsystem into work along with other reasons. There are numerous EU and UK campaigns and regulations opt in for a greener business. Today employees are becoming extremely “Green aware”, wants to look at their organization as a solution provider than pondering for long hours at a problem. Therefore, it is essential to incorporate a more organized work culture and IT infrastructure that would help an organization to contribute environmentally.
The best way to define Green IT is by following methods and procedures that would increase the energy efficiency of IT Datacenters and IT hardware and other systems. Owing to the fact that IT consumes huge quantities of renewable and non-renewable sources, for instance platinum and silicon, a greater part of Green IT includes minimizing the electronic parts wastage. Simply put Green IT refers to the reduction of datacenter footprint over environment.
Datacenter virtualization is one of the means to work towards Green IT that most companies are adopting. IT experts and practitioners accept the fact that Datacenter Virtualization enhances the performance as well as the IT efficiency, helps in quick disaster recovery and brings down the cooling and power expenses. In addition to that, Datacenter consolidation is yet another step towards Green IT when your organization is not equipped enough to launch a virtualization project. In such a case, you can simply consolidate your present server and can attain a Green IT workspace.