Your network is only as secure as your end points connected to it. Securing your endpoints is vital and keeping them updated with the right security firewall and patches is important. End-user computing (EUC) is one of the most significant phenomenons to occur in the IT in the last decade.
With the increasing use of IT, end consumers are becoming more demanding, requiring anytime, anywhere access from an ever-growing selection of applications and devices. The support services for end-user form a vital part of Infrastructure Management services and there is need to provide a one point solution for complete management of the computing environment, to secure and manage the end point that people are using from desktop/laptop/Mobile devices and netbooks, balanced by a dedicated service desk.
Collaborate with the Right Tools
To move businesses forward each person in the organization from customer service executive to CEO need the right tools to help these end users to work efficiently and collaborate effectively. With enterprises having large footprint across the world, with much diversified end user base one will need to deliver a predictive, highly optimized and standardized end-user computing experience. The right tools empower individuals to work efficiently and teams to collaborate effectively, so they can get more done, in less time, at a lower cost. You can boost productivity while protecting the data and the systems. The endpoint management solutions can help IT manage the lifecycle of endpoints automatically and keep everything secure, while making sure IT can meet the high service levels that the business demands.
Thus End-user Computing Management solution allows IT teams to:
- Provision & deploy desktops rapidly
- Manage workstation images
- Deliver virtualized applications to desktop and other mobile devices
There is a synergy between End User Computing services and other IT infrastructure domains, and thus there is need for services like Enterprise Help Desk, Centralized Desktop Management, Application Support and Project Support to its customers.
Enterprise Help Desk – IT Service Desk and integrated infrastructure and application operations support team should act as one single entity instead of silos which also leads to standardization across enterprise operations. Provides support for logging, tracking, Resolution and reporting of help desk incidents and service requests.
Centralized Desktop Management - Lowers operational costs and reduces security risk. Network traffic is greatly reduced because it now only needs to provide the changes. Whatever updates are implemented on the parent server can be recreated on to any number of virtual desktops in minutes, greatly simplifying deployment and patches. Backups become efficient and non-intrusive because only the user data is backed up.
Application Support – Application roll out, software distribution, automation, customization, repository building, image building and roll out, patch management ensuring interoperability, performance and availability of the enterprise application and its ecosystem.
The major advantages attribute to end user computing include:
- Increased productivity
- Provision user friendly systems
- Overcome application implementation problems
- Overcome shortage of qualified personnel’s
- Secure Network
With End User Computing solutions you can build the strongest possible boundary around your valuable IT assets without compromising user productivity and performance. Thus end user computing delivers a powerful and secure environment that meets quality, risk mitigation and cost objectives of the enterprise.
Related Links: Managed network services
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